Microsoft Support Engineer

Support Microsoft solution technologies including but not limited to Skype, Lync, Outlook/Exchange, Office365
Provide remote and on-site support in the diagnosing, troubleshooting and resolving system issues. Includes analyzing and resolving any system issues that are causing system service disruptions
Focus on rapid identification and resolution of customer issues
Answer questions and perform initial triage on problem reports
Document each customer interaction using our Microsoft CRM ticket management system
Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support
Technical assistance for hardware, software and/or applications
Partnering to create and update technical documentation
Providing onsite installation and other professional services as needed
Participate in off hours and a rotating on call support schedule associated with a 24x7 support operation

Bachelor's Degree in related field or equivalent experience required
5 or more years of related work experience
MCSA or MCSE preferred
Experience with Skype for Business Server 2015, Microsoft Hyper-V and VMWare is a plus
Windows Server administration, implementation, and support
Session Border Controller implementation and administration
Exchange and Skype for Business design and best practices
Microsoft Active Directory / Group Policy
Excellent analytical ability and communications skills
Customer service skills and experience
Self-starter, willing to take ownership and work with minimal supervision
Strong organization abilities and a passion for excellence

Offshore Leased Staff - KMC Solutions