Software Implementation Project Manager
The primary responsibility of the Implementation Project Manager is to lead a successful onboarding experience to Sprout's enterprise clients. The manager coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to all external and internal stakeholders.
- Leads the overall vision and direction of the implementations team
- Ensures delivery of Sprout products according to project timelines
- Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
- Configures the application based on implementation plan (no development skills required)
- Consults on best practices and determines business improvement areas to ensure success
- Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
- Is responsible for creating and utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders.
- Creates new deliverables/best practices for implementation services to enhance implementation engagements
- Recruit and mentor a world-class team
- At least 5 years experience in onboarding enterprise software
- At least 3 years experience in managing an implementations team
- Has a track record of being a high achiever
- Desire to strongly lead clients
- Ability to manage multiple clients and projects simultaneously
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
- Ability to work in an entrepreneurial environment in a team and individually
- Strong focus on team environment
- Ability to detect potential issues and implement solutions when issues threaten to delay the timeline