Outsource Software Implementation Project Manager in the Philippines

Outsource Software Implementation Project Manager in the Philippines

Primary Function

The primary responsibility of the Implementation Project Manager is to lead a successful onboarding experience to Sprout's enterprise clients. The manager coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to all external and internal stakeholders.

Responsibilities

  • Leads the overall vision and direction of the implementations team
  • Ensures delivery of Sprout products according to project timelines
  • Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
  • Configures the application based on implementation plan (no development skills required)
  • Consults on best practices and determines business improvement areas to ensure success
  • Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
  • Is responsible for creating and utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders.
  • Creates new deliverables/best practices for implementation services to enhance implementation engagements
  • Recruit and mentor a world-class team

Qualifications

  • At least 5 years experience in onboarding enterprise software
  • At least 3 years experience in managing an implementations team
  • Has a track record of being a high achiever
  • Desire to strongly lead clients
  • Ability to manage multiple clients and projects simultaneously
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
  • Ability to work in an entrepreneurial environment in a team and individually
  • Strong focus on team environment
  • Ability to detect potential issues and implement solutions when issues threaten to delay the timeline