Technical Support Agents in the Philippines
KMC Solutions will assist you in recruiting technical support agents for your call center in the Philippines. We provide staff leasing services for your company in Metro-Manila, with focus on Makati, Ortigas and Fort Bonifacio, at very affordable rates.
We will also be responsible in selecting potential candidates to fill technical support positions in your call center, as well as in providing the required office space, workplace amenities and other forms of on-site technical support. Our American-led management team will also monitor employee presence, discipline and behavior inside the workplace in the Philippines.
Duties of a Technical Support Agent
Some workplace duties of a technical support agent include:
- Troubleshooting technical issues inside the workplace
- Assisting customers with problems in their computer hardware and Internet connections
- Analyzing the hardware and Internet problems experienced by these customers
- Documenting and determining trends in these reported Internet and hardware problems
- Recommending measures to eliminate these problems
- Ensuring that call quality is observed when rendering assistance to customers
- Providing quality customer service over the phone