The influx of startups and small- to medium-sized enterprises outsourcing to the Philippines proves that this strategy really works. However, not all BPO companies have succeeded in this attempt. Many of them have failed to maintain or see growth in their businesses. This is in spite of having a skilled workforce, good office space, and established processes. Instead of asking what went wrong, it would be easier to look at competitors and find out which things they have done right.
Here are some tips that might help your next venture take off and reach new heights:
Give direction to your company by establishing the mission
To become a successful company, your people should know what they are and what they stand for. It is important to have a meaningful relationship with your customers and your partners. Doing this is the first step to achieve that. For example, if you have a call center business, make your people feel that they are doing something important. Highlight achievements in terms of providing the best customer service; give credit to outstanding agents and cite examples on how they were able to help the company and a client. Inspire everyone to do the same and go the extra mile to serve their clients.
Keep your employees happy
A lot of employees in the BPO industry, especially in the call centers, resign because of lack rest, stress caused by too much calls and shifting schedules, and sometimes, dissatisfaction due to the repetitive nature of the task. Because of the competitive industry and the demands of the job, these are problems that can be difficult to avoid for many BPO companies. The best solution would be to make sure that you offer a competitive compensation and set of benefits. You can also be more creative in providing benefits, such as holding monthly events, small office parties, and providing attractive prizes to top performers.
Don’t forget to be innovative
Make sure you keep up with the latest trends in your industry and to maximize the talents and skills of your employees by thinking out of the box and providing creative solutions to arising problems. Every department should be able to react quickly; the heads should be able to think on their feet. Most of the biggest companies in the world are old, which means that even the oldest brands do not stop changing strategies and creating new trends.
Are you interested in outsourcing to the Philippines? Contact KMC Solutions today to know more about our services.