How to Effectively Manage your Offshore IT Staff

Offshore Staffing in the Philippines, particularly in IT, has benefited numerous company all over US and Europe. This was in order to increase their manpower and productivity. Outsourcing, defined as subcontracting a part of a company, brings about several benefits. For instance in web development projects, an outsourcing IT company in Manila may promise firms like […]

Offshore Staffing in the Philippines, particularly in IT, has benefited numerous company all over US and Europe. This was in order to increase their manpower and productivity. Outsourcing, defined as subcontracting a part of a company, brings about several benefits. For instance in web development projects, an outsourcing IT company in Manila may promise firms like yours a top quality service at a much cheaper rate.

However, with many benefits also comes the rise of various concerns. Although outsourcing may serve the best interest of your firm, in reality some outsourcing firms may not be reliable. Nevertheless, firms should note that it is mandatory to conduct research prior to subcontracting a project to an outsourcing provider. You must assess the capability of the provider’s staff in terms of their ability to project positive results. In order to ensure success in outsourcing, here are some helpful tips worth considering in managing your offshore team:

Dedicate a Project Manager

A project manager is responsible for all concerns related to the outsourced IT team. Your firm will be more efficient as you won’t have to coordinate individually between the provider and the staff hired. The manager then monitors the project directly.

Assign a Process Manager

In cases when not all are implicated in the project directly, a process manager keeps track of the whole process on your behalf. A progress report is delivered to the process manager as he is in charge of the communication and project development by which are all essential at your end.

Both Managers Must be Accountable to You 

This is particularly important especially if your firm continues to expand. Managers often times make all the decision making when you aren’t around. Thus, if the managers are inefficient it may cause disruptions in your business process. Constant communication is important for your managers. This is so they can align their decisions and relay it to the team based on your expectations.

Maintaining an Open Communication 

Admittedly, if you and your company haven’t established trust, issues regarding your employees security of tenure may arise later on. Thus in order to preempt protests and other misunderstanding at your end and the employees, open channels of communication would be helpful to be in tune with each other concerns.  Not only that, remember that you may also be subject to fall for wrong judgments. A good relationship with your staff will help you solicit ideas and feedbacks that may be helpful in order to excel with the development of the project. Acknowledgement also boosts relations with employees who are dedicated to their job.

Although not absolute, following the recommendations above will help you in creating a strong and lasting working relationship with your offshore web development team. Moreover, it will also help to minimize disappointments and make the flow of your organizational structure smoother.

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