Outsourcing: Call Center is Not the Only Option

Over the past decade, more opportunities are becoming available to the BPO industry in the Philippines. Mostly driven by the business need of many enterprises and the supply of low costs and labor in the country. In fact, demand for call center seats in Makati, Fort Bonifacio, and Ortigas CBDs alone is higher than ever because […]

Over the past decade, more opportunities are becoming available to the BPO industry in the Philippines. Mostly driven by the business need of many enterprises and the supply of low costs and labor in the country. In fact, demand for call center seats in Makati, Fort Bonifacio, and Ortigas CBDs alone is higher than ever because of this. More companies are discovering the benefits of hiring talented Filipinos who have neutral accents and are fluent in English.

However, the Philippines’ reputation as the call center capital of the world can sometimes work against them. Most companies commit the mistake of assuming that only voice-based and a few related non-voice services could be outsourced. This limits their chance to save on operational costs and reap the numerous benefits of outsourcing. 

Here are some of the things that companies probably did not know they could outsource:

Human Resources: Employee Retention

Often, companies only outsource recruitment, payroll, and management of benefits in the HR services area. However, more businesses are recently looking to outsource more services to an expert firm. Most notably services relating to employee retention. There is a constant change in business processes and a recent shift in the way younger employees think. It may be difficult for old businesses to retain their employees with the current economic situation . This is why they are turning to an expert HR provider that can create more innovative solutions. Creating methods that can retain and reward employees.

Healthcare

With the country’s high supply of nurses and medical professionals, as well as its reputation as call center capital of the world, more companies are looking to outsource healthcare services in the Philippines. This includes services that involve medical transcription, data management, medical coding and billing, and other forms of management, which requires knowledge in the industry and effective communication skills.

Marketing and Communications

Many businesses have outsourced their marketing processes to the Philippines, which function hand-in-hand with their call center operations, including search engine optimization, content, web design, website management, graphics, and other marketing activities. These businesses whose store or business is on the Internet have grown in a span of a few years after establishing operations on the Philippines.

Are you interested to outsource jobs to the Philippines? Contact KMC Solutions today for more information about call center seats in Makati and BPO office spaces in other CBDs.

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