Outsource Technical Support Agents in the Philippines
KMC’s Staff Leasing service encompasses different industries, offering outsourced teams for many tech and IT-BPO enabled companies. We have an offshore staff of technical support agents that will seamlessly integrate into your company’s system, as our TSRs are experienced and capable of adapting to new environments.
We will also be responsible for providing the required office space, workplace amenities and other forms of on-site technical support. Our American-led management team will also monitor employee presence, discipline and behavior inside the workplace in the Philippines.
Duties of a Technical Support Agent
- Troubleshooting technical issues inside the workplace
- Assisting customers with problems in their computer hardware and Internet connections
- Analyzing the hardware and Internet problems experienced by these customers
- Documenting and determining trends in these reported Internet and hardware problems
- Recommending measures to eliminate these problems
- Ensuring that call quality is observed when rendering assistance to customers
- Providing quality customer service over the phone